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Hi,

Thanks for getting in touch! This is an automated response to confirm recei=
pt of your email - one of our team will look to respond as soon as possible=
.
=09=09=09=09
A new case has been raised for you entitled "Ihre E-Mail:[EXTERN] Re: Die s=
marte Erg=E4nzung f=FCr Ihre Abnehmziele .", with the case reference: 06104=
043. If you'd like to provide further information relating to your query, s=
imply respond to this email.

Our Technical Support teams are on hand between 8am and 8pm, Monday to Frid=
ay and 9am to 5pm on Saturday and Sunday. If you have internet access, why =
not try our Live Chat function? Click the button below to be redirected.=20

https://www.zen.co.uk/live-chat/

If you need any help getting set up or are experiencing issues with your co=
nnection, visit our Help & Support page (https://www.zen.co.uk/help-support=
) or click the link below to visit our How To YouTube Channel for handy wal=
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settings, at-home diagnostics and much more!

https://www.youtube.com/channel/UCah5zA4wLZQRV9R2DftkKJw?sub_confirmation=
=3D1=20

For customers experiencing a loss of service, we recommend checking our Ser=
vice Alerts Page for information regarding on-going issues and the latest u=
pdates.

https://servicealerts.zen.co.uk/=20

Have you downloaded our app yet? You can use it to view your bills, manage =
your broadband usage and track the progress of your orders. Download it now=
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App Store: https://apps.apple.com/gb/app/zen-internet/id1550658869
Play Store: https://play.google.com/store/apps/details?id=3Duk.co.zen.app

Thanks,
Zen Technical Support

Tel: 01706 902 001
Email: support@zen.co.uk
Web: https://www.zen.co.uk

If you=92d like to contact us, you=92ll find details of the ways you can ge=
t in touch with our teams here: https://www.zen.co.uk/contact-us

We are sending you this email because you have contacted Zen.

Zen Internet Limited is registered in England | No. 03101568 | VAT Reg No. =
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    <xml>
        <o:OfficeDocumentSettings>
            <o:AllowPNG/>
            <o:PixelsPerInch>96</o:PixelsPerInch>
        </o:OfficeDocumentSettings>
    </xml>
    <![endif]-->=20

<!-- Web Font / @font-face : BEGIN -->
<style type=3D"text/css">
@font-face {
    font-family: "Moderat-Medium";
    src: url("https://www.zen.co.uk/ResourcePackages/Zen/assets/dist/fonts/=
Moderat-Medium.woff") format("woff");
    font-style: normal;
    font-weight: normal;
    font-display: swap;
}
@font-face {
    font-family: "Moderat-Light";
    src: url("https://www.zen.co.uk/ResourcePackages/Zen/assets/dist/fonts/=
Moderat-Light.woff") format("woff");
    font-style: normal;
    font-weight: 100;
    font-display: swap;
}
</style>
<!--[if mso]>
        <style>
            * {
                font-family: Calibri, sans-serif !important;
            }
        </style>
    <![endif]-->=20

<!-- Web Font / @font-face : END -->=20

<!-- CSS Reset : BEGIN -->
<style>
/* What it does: Tells the email client that only light styles are provided=
 but the client can transform them to dark. A duplicate of meta color-schem=
e meta tag above. */
:root {
    color-scheme: light;
    supported-color-schemes: light;
    font-size: 60.5%;
}
/* What it does: Remove spaces around the email design added by some email =
clients. */
        /* Beware: It can remove the padding / margin and add a background =
color to the compose a reply window. */
html, body {
    margin: 0 auto !important;
    padding: 0 !important;
    height: 100% !important;
    width: 100% !important;
    box-sizing: border-box;
}
/* What it does: Stops email clients resizing small text. */
* {
    -ms-text-size-adjust: 100%;
    -webkit-text-size-adjust: 100%;
}
/* What it does: Centers email on Android 4.4 */
div[style*=3D"margin: 16px 0"] {
    margin: 0 !important;
}
/* What it does: forces Samsung Android mail clients to use the entire view=
port */
#MessageViewBody, #MessageWebViewDiv {
    width: 100% !important;
}
/* What it does: Stops Outlook from adding extra spacing to tables. */
table, td {
    mso-table-lspace: 0pt !important;
    mso-table-rspace: 0pt !important;
}
/* What it does: Replaces default bold style. */
th {
    font-weight: normal;
}
/* What it does: Fixes webkit padding issue. */
table {
    border-spacing: 0 !important;
    border-collapse: collapse !important;
    table-layout: fixed !important;
    margin: 0 auto !important;
}
.email-container p {
    font-family: 'Moderat-Light', Calibri, sans-serif;
}
/* What it does: Prevents Windows 10 Mail from underlining links despite in=
line CSS. Styles for underlined links should be inline. */
a {
    text-decoration: none;
}
/* What it does: Uses a better rendering method when resizing images in IE.=
 */
img {
    -ms-interpolation-mode: bicubic;
}
/* What it does: A work-around for email clients meddling in triggered link=
s. */
a[x-apple-data-detectors],  /* iOS */ .unstyle-auto-detected-links a, .aBn =
{
    border-bottom: 0 !important;
    cursor: default !important;
    color: inherit !important;
    text-decoration: none !important;
    font-size: inherit !important;
    font-family: inherit !important;
    font-weight: inherit !important;
    line-height: inherit !important;
}
/* What it does: Prevents Gmail from changing the text color in conversatio=
n threads. */
.im {
    color: inherit !important;
}
/* What it does: Prevents Gmail from displaying a download button on large,=
 non-linked images. */
.a6S {
    display: none !important;
    opacity: 0.01 !important;
}
/* If the above doesn't work, add a .g-img class to any image in question. =
*/
img.g-img + div {
    display: none !important;
}

/* What it does: Removes right gutter in Gmail iOS app: https://github.com/=
TedGoas/Cerberus/issues/89  */
/* Create one of these media queries for each additional viewport size you'=
d like to fix */

/* iPhone 4, 4S, 5, 5S, 5C, and 5SE */
@media only screen and (min-device-width: 320px) and (max-device-width: 374=
px) {
u ~ div .email-container {
    min-width: 320px !important;
}
}

/* iPhone 6, 6S, 7, 8, and X */
@media only screen and (min-device-width: 375px) and (max-device-width: 413=
px) {
u ~ div .email-container {
    min-width: 375px !important;
}
}

/* iPhone 6+, 7+, and 8+ */
@media only screen and (min-device-width: 414px) {
u ~ div .email-container {
    min-width: 414px !important;
}
}
</style>
<!-- CSS Reset : END -->=20

<!-- Progressive Enhancements : BEGIN -->
<style>
/* Media Queries */
@media screen and (max-width: 600px) {
.email-container {
    width: 100% !important;
    margin: auto !important;
}
/* What it does: Forces table cells into full-width rows. */
.stack-column, .stack-column-center {
    display: block !important;
    width: 100% !important;
    max-width: 100% !important;
    direction: ltr !important;
}
/* And center justify these ones. */
.stack-column-center {
    text-align: center !important;
}

/* What it does: Generic utility class for centering. Useful for images, bu=
ttons, and nested tables. */
.center-on-narrow {
    text-align: center !important;
    display: block !important;
    margin-left: auto !important;
    margin-right: auto !important;
    float: none !important;
    width: 100%!important;
}
table.center-on-narrow {
    display: inline-block !important;
}
/* What it does: Adjust typography on small screens to improve readability =
*/
.email-container p {
    font-size: 17px !important;
}
.hide {
    display: none!important;
    visibility: hidden!important;
    height: 0;
}
h1 {
    font-size: 28px!important;
    line-height: 32px!important;
}
=09
}
</style>
<!-- Progressive Enhancements : END -->

</head>

<body width=3D"100%" style=3D"margin: 0; padding: 0 !important; mso-line-he=
ight-rule: exactly; background-color: #f9f9f9;">
<center role=3D"article" aria-roledescription=3D"email" lang=3D"en" style=
=3D"width: 100%; background-color: #f9f9f9;">
  <!--[if mso | IE]>
    <table role=3D"presentation" border=3D"0" cellpadding=3D"0" cellspacing=
=3D"0" width=3D"100%" style=3D"background-color: #f2f2f2;">
    <tr>
    <td>
    <![endif]-->=20
 =20
  <!-- Email Body : BEGIN -->
  <table role=3D"presentation" cellspacing=3D"0" cellpadding=3D"0" border=
=3D"0" width=3D"600" style=3D"margin: auto;" class=3D"email-container" alig=
n=3D"center">
    <!-- Email Header : BEGIN -->
    <tr>
      <td valign=3D"top"><table width=3D"100%" border=3D"0" cellspacing=3D"=
0" cellpadding=3D"0">
          <tbody>
            <tr>
              <td>&nbsp;</td>
            </tr>
            <tr>
            </tr>
            <tr>
              <td style=3D"padding: 10px;line-height:10px;font-size:10px;">=
&nbsp;</td>
              <td style=3D"padding: 10px;line-height:10px;font-size:10px;">=
&nbsp;</td>
            </tr>
          </tbody>
        </table></td>
    </tr>
    <tr>
      <td width=3D"100%"><table width=3D"100%" border=3D"0" cellspacing=3D"=
0" cellpadding=3D"0" bgcolor=3D"#ffffff">
          <tbody>
            <tr>
              <td>&nbsp;</td>
            </tr>
            <tr>
              <td style=3D"padding:10px 20px 20px 20px;"><a href=3D"https:/=
/www.zen.co.uk/"><img src=3D"https://image.e.zen.co.uk/lib/fe2e11737364047c=
731078/m/1/zen_logo.png" alt=3D"Logo" width=3D"70" height=3D"72" /></a></td=
>
            </tr>
            <!-- HERO START -->
            <tr>
              <td valign=3D"top"><table align=3D"center" role=3D"presentati=
on" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" width=3D"90%">
                  <tr>
                    <td><a href=3D"https://www.zen.co.uk/"><img src=3D"http=
s://image.e.zen.co.uk/lib/fe2e11737364047c731078/m/1/Thank_you_for_your_enq=
uiry_banner__Zen_Internet__.png" alt=3D"Your service is live header " width=
=3D"100%"  style=3D"background: #FFFFFF; font-family: 'moderat', Calibri, s=
ans-serif; font-size: 15px; line-height: 15px; margin: auto; display: block=
;" class=3D"g-img" /></a></td>
                  </tr>
                </table></td>
            </tr>
            <!-- HERO END -->
            <tr> </tr>
          </tbody>
        </table></td>
    </tr>
    <!-- Email Header : END -->=20
   =20
    <!-- SPACER START -->
    <tr> </tr>
    <!-- SPACER END -->
    <tr>
<td bgcolor=3D"#ffffff" valign=3D"top"><table align=3D"center" role=3D"pres=
entation" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" width=3D"90%">
          <tr>
            <td style=3D"padding: 0 20px"><h2 style=3D"color:#00c1bd;font-f=
amily:&#39;Moderat Medium&#39;, Calibri, sans-serif;font-size:20px;line-hei=
ght:22px;margin:0!important;text-align: center"><p>Technical Support</tr></=
td></table>
=09<tr>
           <td bgcolor=3D"#ffffff" valign=3D"top"><table align=3D"center" r=
ole=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" width=
=3D"90%">
          <tr>
            <td valign=3D"top" style=3D"color:#000000;font-family:'Moderat =
Light', Calibri, sans-serif;font-size:15px;line-height:22px;margin:0!import=
ant"><p>Hi,<br>
=09=09=09=09<br>Thanks for getting in touch! This is an automated response =
to confirm receipt of your email - one of our team will look to respond as =
soon as possible.<br>
=09=09=09=09<br>A new case has been raised for you entitled "Ihre E-Mail:[E=
XTERN] Re: Die smarte Erg=E4nzung f=FCr Ihre Abnehmziele .", with the case =
reference: 06104043. If you'd like to provide further information relating =
to your query, simply respond to this email.<br>
        <br>Our Technical Support teams are on hand between 8am and 8pm, Mo=
nday to Friday and 9am to 5pm on Saturday and Sunday. If you have internet =
access, you can reach us via live chat, click the button below to be redire=
cted. <br>
=09=09=09=09<tr>
<tr> <td bgcolor=3D"#ffffff" valign=3D"top"><table align=3D"center" role=3D=
"presentation" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"  >
<td style=3D"text-size-adjust: 50%; box-sizing: border-box;">
<a href=3D"https://www.zen.co.uk/live-chat/"> <img alt=3D"Contact Us" width=
=3D"170" src=3D"https://image.e.zen.co.uk/lib/fe2e11737364047c731078/m/1/bt=
n_contact_us.png" style=3D"width: 170px!important; border-width: 0px; borde=
r-style: solid;"></table>
</td>
</tr>
=09=09=09   </table>
<tr><td bgcolor=3D"#ffffff" valign=3D"top"><table align=3D"center" role=3D"=
presentation" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" width=3D"90%=
">
          <tr>
            <td valign=3D"top" style=3D"color:#000000;font-family:'Moderat =
Light', Calibri, sans-serif;font-size:15px;line-height:22px;margin:0!import=
ant"><p>If you need any help getting set up or are experiencing issues with=
 your connection, visit our <a href=3D"https://www.zen.co.uk/help-support" =
style=3D"color:#00c1bd; text-decoration:none" target=3D"_blank">Help & Supp=
ort</a> page or click the image below to visit our How To YouTube Channel f=
or handy walkthrough guides on how to set up your connection, additional co=
nfiguration settings, at-home diagnostics and much more!<br><br><tr> <td bg=
color=3D"#ffffff" valign=3D"top"><table align=3D"center" role=3D"presentati=
on" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"  >
<td style=3D"text-size-adjust: 50%; box-sizing: border-box;">
<a href=3D"https://www.youtube.com/channel/UCah5zA4wLZQRV9R2DftkKJw?sub_con=
firmation=3D1"><img alt=3D"Contact Us" width=3D"170" src=3D"https://image.e=
.zen.co.uk/lib/fe2e11737364047c731078/m/1/How_to.jpg" style=3D"width: 170px=
!important; border-width: 0px; border-style: solid;"></table>
</td>
</tr>
         </table>
<tr>
  <td bgcolor=3D"#ffffff" valign=3D"top" style=3D"margin: 20px 0;">
    <table align=3D"center" role=3D"presentation" cellpadding=3D"0" cellspa=
cing=3D"0" border=3D"0" width=3D"90%">
      <tr>
        <td valign=3D"top" style=3D"color:#000000; font-family:'Moderat Lig=
ht', Calibri, sans-serif; font-size:15px; line-height:22px; margin:0!import=
ant;">
          <p style=3D"text-align: left;">For customers experiencing a loss =
of service, we recommend checking our <a href=3D"https://servicealerts.zen.=
co.uk/" style=3D"color:#00c1bd; text-decoration:none" target=3D"_blank">Ser=
vice Alerts</a> Page for information regarding on-going issues and the late=
st updates.<br>
        <br>Have you downloaded our app yet? You can use it to view your bi=
lls, manage your broadband usage and track the progress of your orders. Dow=
nload it now on the App Store or Google Play by using the buttons below!</p=
>
        </td>
      </tr>
      <tr>
        <td style=3D"padding: 30px; text-align: center;">
          <a href=3D"https://apps.apple.com/gb/app/zen-internet/id155065886=
9" style=3D"text-decoration: none; display: inline-block; margin-right: 10p=
x;">
            <img alt=3D"Apple App Store" src=3D"https://image.e.zen.co.uk/l=
ib/fe2e11737364047c731078/m/1/Download_on_the_App_Store_Badge_US_UK_RGB_blk=
_092917.png" width=3D"100" style=3D"border-width: 10px;">
          </a>
          <a href=3D"https://play.google.com/store/apps/details?id=3Duk.co.=
zen.app" style=3D"text-decoration: none; display: inline-block;">
            <img alt=3D"Google Play Store" src=3D"https://image.e.zen.co.uk=
/lib/fe2e11737364047c731078/m/1/Google_Play_Store_badge_EN.png" width=3D"11=
0" style=3D"border-width: 10px;">
          </a>
        </td>
      </tr>
    </table>
  </td>
</tr>
<tr><td bgcolor=3D"#ffffff" valign=3D"top"><table align=3D"center" role=3D"=
presentation" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" width=3D"90%=
">
          <tr>
            <td valign=3D"top" style=3D"color:#000000;font-family:'Moderat =
Light', Calibri, sans-serif;font-size:15px;line-height:22px;margin:0!import=
ant"><p>Thanks,
=09=09=09=09<br>Zen Technical Support</tr>
=09=09=09  </table>
          <table role=3D"presentation" width=3D"100%" cellpadding=3D"0" cel=
lspacing=3D"0">
=09=09=09  <tr>
            <td style=3D"font-size: 30px;line-height: 30px">&nbsp;</td>
          </tr>
          </table>
          <table role=3D"presentation" bgcolor=3D"#f2f1f0" border=3D"0" cel=
lpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"border-top:5px sol=
id #00c1bd">
          <tbody>
            <tr>
              <td bgcolor=3D"#e6e6e6" valign=3D"top"><table role=3D"present=
ation" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
                  <tbody>
                    <tr>
                      <td class=3D"stack-column-center" valign=3D"top" widt=
h=3D"33.33%"><table role=3D"presentation" border=3D"0" cellpadding=3D"0" ce=
llspacing=3D"0" width=3D"100%">
                          <tbody>
                            <tr>
                              <td style=3D"font-size: 30px;line-height: 30p=
x">&nbsp;</td>
                            </tr>
                            <tr>
                                                            <td style=3D"te=
xt-align: center"><a href=3D"https://www.zen.co.uk/"><img src=3D"https://im=
age.e.zen.co.uk/lib/fe2e11737364047c731078/m/1/zen_logo.png" alt=3D"Zen log=
o" width=3D"80" height=3D"83" border=3D"0" style=3D"display: inline-block">=
</a></td>
                            </tr>
                            <tr>
                              <td style=3D"font-size: 10px;line-height: 10p=
x">&nbsp;</td>
                            </tr>
                          </tbody>
                        </table></td>
                      <td class=3D"stack-column-center" valign=3D"top" widt=
h=3D"33.33%"><table role=3D"presentation" border=3D"0" cellpadding=3D"0" ce=
llspacing=3D"0" width=3D"100%">
                          <tbody>
                            <tr>
                              <td style=3D"font-size: 30px;line-height: 30p=
x">&nbsp;</td>
                            </tr>
                            <tr>
                              <td valign=3D"middle" class=3D"center-on-narr=
ow" style=3D"font-family:'Moderat Light', Calibri, sans-serif; font-size:13=
px; mso-height-rule: exactly; line-height: 15px; color: #000000; text-align=
: left;">Sandbrook Park<br>
                                Sandbrook Way<br>
                                Rochdale<br>
                                OL11 1RY</td>
                            </tr>
                          </tbody>
                        </table></td>
                      <td class=3D"stack-column-center" valign=3D"top" widt=
h=3D"33.33%"><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0">
                          <tbody>
                            <tr>
                              <td style=3D"font-size: 30px;line-height: 30p=
x">&nbsp;</td>
                            </tr>
                            <tr>
                              <td class=3D"center-on-narrow" style=3D"font-=
family:'Moderat Light', Calibri, sans-serif; font-size: 13px; mso-height-ru=
le: exactly; line-height: 15px; color: #000000; text-align: left;"><a href=
=3D"tel:+441706902001" style=3D"color:#000000; text-decoration:none">01706 =
902 001</a><br>
                                <a href=3D"mailto:support@zen.co.uk" style=
=3D"color:#000000; text-decoration:none">support@zen.co.uk</a><br>
                                <a href=3D"https://www.zen.co.uk/" style=3D=
" text-decoration:none;color:#00c1bd;font-weight:800" target=3D"_blank"><fo=
nt color=3D"#00C1BD">zen.co.uk</font></a></td>
                            </tr>
                          </tbody>
                        </table></td>
                    </tr>
=09=09=09=09=09=09=09</tbody>
=09=09=09=09=09=09</table>
            <table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=
=3D"100%">
=09=09=09=09=09=09=09<tbody>
=09=09=09=09=09=09=09  <tr>
=09=09=09=09=09=09=09=09=09<td height=3D"25" class=3D"">&nbsp;</td>
=09=09=09=09=09=09=09=09</tr>
=09=09=09=09=09=09=09  <tr>
=09=09=09=09=09=09=09    <td style=3D"padding:10px 0"><table align=3D"cente=
r" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"auto">
=09=09=09=09=09=09=09      <tbody>
=09=09=09=09=09=09=09        <tr>
                      <td height=3D"50" style=3D"font-family: Calibri, sans=
-serif; font-size: 15px; mso-height-rule: exactly; line-height: 20px; color=
: #707070; "><table align=3D "center" border=3D"0" cellpadding=3D"0" cellsp=
acing=3D"0" width=3D"auto">
                          <tbody>
                            <tr>
                              <td nowrap=3D"nowrap" style=3D"padding:0 10px=
"><a href=3D"https://www.zen.co.uk/about-us.aspx" style=3D"font-family: 'Mo=
derat Light', Calibri, sans-serif;font-size: 13px; mso-height-rule: exactly=
; line-height: 20px; color: #000000;text-decoration:none;" target=3D"_blank=
"><font color=3D"#000000">About Us</font></a></td>
                              <td nowrap=3D"nowrap" style=3D"padding:0 10px=
"><a href=3D"https://blog.zen.co.uk/" style=3D"font-family: 'Moderat Light'=
, Calibri, sans-serif;font-size: 13px; mso-height-rule: exactly; line-heigh=
t: 20px; color: #000000;text-decoration:none;" target=3D"_blank"><font colo=
r=3D"#000000">Blog</font></a></td>
                              <td nowrap=3D"nowrap" style=3D"padding:0 10px=
"><a href=3D"https://www.zen.co.uk/support/default.aspx" style=3D"font-fami=
ly: 'Moderat Light', Calibri, sans-serif;font-size: 13px; mso-height-rule: =
exactly; line-height: 20px; color: #000000;text-decoration:none;" target=3D=
"_blank"><font color=3D"#000000">Support</font></a></td>
</tr>
                          </tbody>
                        </table></td>
                    </tr>
                  </tbody>
                </table></td>
            </tr>
            <tr>
              <td bgcolor=3D"#f2f1f0" style=3D"padding-bottom: 50px"><table=
 align=3D "center"  bgcolor=3D"#f2f1f0" border=3D"0" cellpadding=3D"0" cell=
spacing=3D"0" width=3D"80%">
                  <tbody>
                    <tr>
                      <td height=3D"25" width=3D"100%">&nbsp;</td>
                    </tr>
                    <tr>
                      <td height=3D"50" align=3D "center"  style=3D"font-fa=
mily: 'Moderat Light', Calibri, sans-serif;font-size: 11px; mso-height-rule=
: exactly; line-height: 14px; color: #707070; "><b><strong>If you=92d like =
to contact us, you=92ll find details of the ways you can get in touch with =
our teams <a href=3D"https://www.zen.co.uk/contact-us" style=3D"color:#00C1=
BD">here</a>.<br>
                      <br><strong>We are sending you this email because you=
 have contacted Zen.</strong>
=09=09=09=09=09=09  </b></td>
                    </tr>
                    <tr>  </tr>
                    <tr>
                      <td height=3D"50" align=3D "center"  style=3D"font-fa=
mily: 'Moderat Light', Calibri, sans-serif;font-size: 11px; mso-height-rule=
: exactly; line-height: 14px; color: #707070; ">Zen Internet Limited is reg=
istered in England | No. 03101568 | VAT Reg No. 686 0495 01</td>
</tr>
                    </tr>
                  </tbody>
                </table></td>
            </tr>
          </tbody>
        </table>
        </table></td>
    </tr>
   =20
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       =20
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 =20
  <!--[if mso | IE]>
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>
------=_Part_3393_987885920.1777897472329--
